Shipping & Delivery

Everything we sell is made to order, so there are two parts to any delivery: the time it takes us to make your piece, and the time it takes the carrier to bring it to you.

How long it takes

Production: 2–3 business days. Nothing is sitting on a shelf. When your order arrives, the model goes onto a machine and gets printed, cleaned up, supports removed, and packed. Larger or multi-color pieces sit at the longer end of that range.

Transit: 3–5 business days within the United States, depending on where you are.

So a typical order lands within about a week. If something is going to take materially longer — a big custom job, or a busy period before the holidays — we will tell you before we take your money, not after.

What shipping costs

Shipping is charged per order, not per item, so adding a second small piece to your basket costs very little extra.

• Small items — $5.50 for the first item, $1.00 for each additional item. Keychains, hooks, card holders, fidget toys.
• Large items — $12.00 for the first item, $4.00 for each additional item. Lampshades, vases, sculpture, display stands.
• Mixed baskets are charged at the large-item rate.

Orders over $50 ship free.

A few worked examples, because shipping tables are easier to read as baskets:

• One keychain — $5.50 shipping
• Three small items — $7.50 shipping, not $16.50
• One lampshade — $12.00 shipping
• Two lampshades — free, because the order is over $50

Where we ship

We currently ship within the United States only. We would rather be honest about that than take an international order we cannot fulfill sensibly. If you are outside the US and want something, write to us anyway — we will tell you straight whether we can work something out.

Tracking

You will get a confirmation email when the order is placed, and a second email with tracking as soon as the parcel is handed to the carrier. If the tracking has not moved in a couple of days, that is worth telling us about rather than waiting.

If something arrives damaged

Printed pieces are tougher than they look, but parcels get thrown about. If your item arrives damaged, tell us within 48 hours of delivery and send a photo. We will replace it or refund it, and we cover the return shipping when the fault is ours. The full detail is on our returns page.

Questions

If you need something by a particular date — a birthday, a Christmas gift, an event — ask us before you order. We will tell you honestly whether it is achievable.

Email sales@redwing3dcreations.com or call (651) 327-0670.