Returns & Refunds

If something is not right, we want to fix it. This page is the whole policy in plain language — there is no second version of it somewhere else on the site.

The short version

• You have 14 days from delivery to start a return.
• If the fault is ours — damaged, defective, or the wrong item — we send you a prepaid return label.
• If you simply changed your mind, the return is welcome, but you cover the return postage.
• Items must come back in the condition they arrived in, in their original or similar packaging.

If the fault is ours

Damaged in transit, a defect in the print, or we sent the wrong thing: email sales@redwing3dcreations.com within 48 hours of delivery with a photo.

We will send you a prepaid return label, and then either reprint the piece or refund you in full — your choice. You will not be out of pocket for our mistake, including the original shipping.

If you changed your mind

That is a perfectly good reason to return something, and you have 14 days from delivery.

Return postage is yours to cover in this case, and the original shipping charge is not refunded. We would suggest a trackable service — we can only refund what actually reaches us, and we cannot guarantee that an untracked parcel arrives.

Send returns to:

Red Wing 3D Creations
722 McSorley St.
Red Wing, MN 55066

What cannot be returned

• Custom and personalized pieces. If we engraved your name on it or printed something to your specification, we cannot sell it to anyone else. This does not affect your rights if the item is faulty — a custom piece that arrives damaged is still our problem to fix.
• Sale items, unless faulty.
• Gift cards and digital files.

How refunds work

Once your return reaches us we will inspect it and email you either way — approved or not, you will hear from us.

Approved refunds go back to your original payment method. Your bank or card issuer usually takes a few more days to post it after we have sent it, which is outside our control. If it has been more than ten business days since we told you the refund was issued and you still cannot see it, contact your card company first, then tell us and we will chase it.

Partial refunds may apply to an item returned outside the 14-day window, or one that comes back damaged or missing parts for reasons that are not our doing.

Exchanges

Want a different color or a different size instead of a refund? Say so when you contact us. Because everything is made to order, an exchange usually means we simply print the replacement rather than swapping stock.

Gifts

If the item was marked as a gift and shipped directly to you, we will issue a gift credit for the value of the return once the item reaches us.

Starting a return

Email sales@redwing3dcreations.com or call (651) 327-0670 with your order number and what went wrong. There is no form to fill in and no ticket number to quote — a real person reads it.