Frequently Asked Questions
Delivery times, materials, custom work, engraving and returns — answered plainly.
The questions we get asked most. If yours is not here, just ask — a real person reads the email.
Ordering and delivery
How long until my order arrives?
Production takes 2–3 business days because your piece is printed after you order it, then 3–5 business days in transit within the US. Roughly a week door to door. Full detail on shipping and delivery.
What does shipping cost?
Small items are $5.50 for the first and $1.00 for each additional. Large items are $12.00 then $4.00 each. Orders over $50 ship free. Shipping is charged per order, not per item, so adding a small piece to your basket costs very little.
Do you ship internationally?
Not at the moment — United States only. If you are elsewhere and want something, write to us and we will tell you honestly whether we can work something out.
Can I get it by a specific date?
Often, yes. Ask before you order and we will tell you straight whether it is achievable rather than promising and hoping.
The products
What are they made of?
Mostly PLA and PETG. PLA holds fine detail and color and suits decorative pieces; PETG is tougher and copes with heat and knocks, so it goes on anything that has a job to do. We wrote a fuller comparison in PLA or PETG.
Will mine look exactly like the photo?
Very close, but these are made one at a time rather than molded, so expect slight variation in finish and small color differences between filament batches. Faint layer lines are a characteristic of the process, not a defect. Anything that is actually wrong, we will fix.
Can I have a different color?
Usually. Most designs can be run in a different filament color — ask before ordering and we will confirm what we have.
How big can you print?
Up to 350 mm in any direction. Bigger pieces can often be split and joined — ask and we will tell you whether it will look right. Our machines page has the full numbers.
Are these safe for children?
They are decorative and functional objects, not certified children’s toys. Several have small parts. Use your judgment with young children.
Can I put them in the dishwasher, or outside?
No dishwasher — the heat will deform them. PETG pieces cope with outdoor use and sunlight far better than PLA. If a piece needs to live outside or in a hot car, tell us and we will print it in PETG.
Custom work and engraving
Can you make something that is not in the shop?
Frequently. Send us the idea, a photo, or a model file. We will tell you honestly whether it will print well and roughly what it will cost before anything is committed.
What can you engrave?
Text, artwork and logos, on a work area up to 358 × 268 mm. Not every material takes a laser — some plastics give off unpleasant fumes and some simply will not mark. Tell us what the piece is made of and we will give you a straight answer.
Can I send you a model I found online?
Yes, provided you have the right to have it printed. We decline work that looks like it infringes someone’s copyright.
Designs and designers
Did you design everything you sell?
No, and we would rather say so. Some pieces are our own designs; many are printed under license from independent designers — Cubbee, STLFlix, BitsCraft, Creative Fabrica, and designers we support on Patreon. Every one is printed, finished and packed by us. More about how that works.
Do I get the model file when I buy a print?
No. You are buying the printed object. The design rights stay with whoever created the model.
Problems
It arrived damaged.
Email us within 48 hours with a photo. We send a prepaid return label and either reprint or refund — your choice. You are not out of pocket for our mistake.
I changed my mind.
Fine — you have 14 days from delivery. Return postage is yours in that case. Full detail on returns and refunds.